Common Questions

Your contribution amount will only be visible to the Pot owners. Pot owners may also choose to keep the total amount raised in the Pot hidden from public, they can turn this function on or off in Pot settings.

Yes. When contributing to a Pot in the United Kingdom you'll be asked to include a 'top-up' with your contribution. The top-up covers the card processing fee, ensuring your entire contribution goes directly into the Pot. The card processing fee is calculated at 1.9% +20p of the total transaction. If you choose not to include a top-up, or if the top-up amount isn't sufficient for the entire processing fee, your contribution will be reduced accordingly to cover the difference.

We ask contributors to add an optional top-up to their contribution for two reasons. Firstly, we use it to cover the cost of card processing fees. Secondly, it enables the running of our platform and supports our mission of celebrating the people and stories behind every Pot. By adding a top-up of at least the 1.9% + £0.20 card processing fee, your entire contribution amount goes to the intended recipient without any deductions.

All messages are editable as long as the Pot is still open. To amend a message, navigate to the ‘Wallet’ in your account and click the ‘Contributions’ tab. Here you will find a history of all your previous messages. Click the edit icon to the right of the message you want to change, and ‘Update’ once you are happy with the new text.

Anyone may contribute to a Collection Pot without creating an account. However, in creating an account, any previous contributions will be logged to your account and grant you the ability to edit any recent messages. It also saves you from having to set up an account when you receive a Pot in the future!

Choose when and where the Pot is going to be sent, swap out our images for some of your own and then choose your Pot description! Lastly, get your gratitude out there early and write a message that will be sent out to each contributor.

When using a Standard Pot, any contribution is welcome, as long as it is over £1. Our Set Amount Pots are most commonly used for events like stag parties and hen do’s where each guest has a fixed amount to pay.

It is totally free to create and redeem a Collection Pot.

If you choose to send the Pot to someone else and enter their details, we will not contact them until the Pot has closed at the time set.

A Collection Pot can be used for any occasion whether you want to pool money for a friend's birthday gift, gather resources for a departing colleague, or raise funds for a charitable cause. Invite contributors via email, social media, and your track progress to the target!

No. Your Pot will have its own unique URL which you can only be shared by sending the Pot link or QR code with others.

Yes. To close a Pot early, contact our customer success team on live chat. We're available Monday to Friday, 09.00 to 17.00 (GMT/BST). Alternatively, drop us an email at hello@collectionpot.com.

Yes. You may extend the Pot’s closing date in Pot settings.

A Gift Card Only Pot can only be redeemed to a selection of gift cards. These Pots do not incur transaction processing fees meaning it is totally free to add to the Pot. Please note that it is currently not possible to change these Pots to make them redeemable via bank transfer.

When creating a Pot, you must be a resident of the United Kingdom or an EEA Country. Sadly, we can't create Pots for residents of The Channel Islands or the Isle of Man. Please note that Pots are only redeemable in the currency you selected when setting them up.

Certainly. You're allowed to change the recipient of the Pot at any time. This includes switching a Pot from being a 'Send to Someone Else' Pot to a 'Send to Me' Pot.

Once the Pot is closed, the Pot’s balance can be withdrawn directly to the recipient’s bank, spent with one of our 60+ gift cards providers or even given to charity in whole or in part.

Yes. A Pot’s balance can be redeemed between multiple bank accounts, gift cards and or charity – it is entirely up to you!

A Collection Pot will remain redeemable for 6 months from the date of closure. We will attempt to remind the Pot owner or recipient to ensure that Pot does not go unspent!

At Collection Pot we take the safety of all your personal data very seriously! Your personal details are all encrypted and secured under lock and key to ensure they are not seen or used for anything other than the redemption of your Pots.

Pots in the United Kingdom can be instantly transferred to almost all bank accounts, free of charge. Unfortunately, we currently cannot accept Chase and Citi Bank cards or any corporate debit cards for instant transfer. Funds usually reach your account in seconds, with the exception of users who bank with Santander, The Co-Operative and Curve Cards where funds typically arrive the next working day.

This all depends on the length of each message, but you should be able to fit about ten messages into an A5 card and 25 into an A4 card. Messages are added on a first-service basis, and if we can’t fit all the messages, don’t worry; they are still viewable online for your recipient when scanning the Pot QR Code.   

Each card contains a unique QR Code; they just need to scan this with a smartphone, create an account with us and then spend their Pot as they choose!  

We don't print GIFs in order to fit as many messages into a printed card as possible. And anyway, they’re only worth it when they’re moving, right?! Of course, all GIFs can be viewed online via the QR Code, in all their moving glory. 

Of course, we can include an extra envelope at no additional cost. Just select this option when ordering.

Not yet! Cards can only be sent to UK addresses at the moment.

Cards are printed and sent via Royal Mail 1st Class (no tracking) on weekdays, excluding Bank Holidays - order by 10 a.m. for same-day dispatch. Orders placed after 10 a.m. will be printed and sent the next working day. 

To access a gift card you have purchased, log in and navigate to your 'Wallet' in the dashboard. Your 'Wallet' will contain both your purchased gift cards and your contribution history.